12/12/2023 0 Comments Textexpander not working![]() Kindly check and provide us a feasible solution for this issue. We suspect that issue might with Zendesk capture logs which are being captured while issuing key strokes. ![]() We have identified other post which is similar to this issue, but it is related to browser extension. Other necessary information or resources: They have to delete the additional extension every single time before posting to the customer tickets. Press and hold down the Home and Power buttons at the same time for upto 10 seconds. You can even insert today's date automatically with the default abbreviation ddate Use all your TextExpander snippets in Mail, Safari, everywhere, using the custom keyboard. This is slowing down agents work as they have to re-check the text again before sending it. How does TextExpander work Make an abbreviation eemail and have it expand into. Business impact of limitation or missing feature: It worked fine until before second week of March. The issue is the same with every other text shortcut which the agent has configured in his laptop. The shortcut ' hello' should replace ' Hello, Thank you for contacting us, How may I help you today'. But, it is being replaced with ' Hello, Thank you for contacting us, How may I help you today hello'. The application works perfectly fine without any issue in other areas like notepad, browser, chat applications etc.Įxample: The agent has TextExpander software installed in his laptop, he has configured few text shortcuts in TextExpander. ![]() Third party tool TextExpander which is used for creating powerful shortcuts and abbreviations is not working as expected in Zendesk.Īgents who are using TextExpander tool in our organization are facing issues in Zendesk when using it. TextExpander is not working as expected in Zendesk.
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